Privacy Policy

This Privacy Policy describes how AiraMeds (“we”, “our”, “us”) collects, uses, stores, and protects your information when you use our website, mobile application, and services. By using AiraMeds, you agree to this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: name, phone number, email address.
• Delivery Information: shipping address, location details (if enabled).
• Order Details: medicine items, quantity, pharmacy selected, order history.
• Prescription Data: prescriptions uploaded by the user (when required).
• Payment Info: payment status, payment method. (Card/bank details are handled securely by payment gateways.)
• Device & Usage Data: IP address, device type, browser/app version, usage logs.

2. How We Use Your Information

We use your information to:

• Process orders and deliver medicines
• Verify prescriptions where applicable
• Provide customer support and resolve disputes
• Improve app performance and user experience
• Prevent fraud and maintain platform security
• Comply with legal/regulatory requirements

3. Prescription & Medical Information

Prescription uploads and related information may include sensitive medical data. We use this data only for: verifying prescription-based orders, ensuring compliance with applicable laws, and fulfilling your request. We do not sell or misuse prescription data.

4. Sharing of Information

We may share information only when necessary:

• Partner pharmacies: to fulfill your medicine order.
• Delivery partners: to deliver your order.
• Payment gateways: for payment processing (e.g., Razorpay).
• Legal authorities: if required under law or valid legal request.

5. Data Security

We take appropriate technical and organizational security measures to protect your data. However, no system can guarantee 100% security. Users are advised to keep their OTPs, passwords, and account access secure.

6. Cookies & Tracking

Our website/app may use cookies and similar technologies to improve user experience, maintain sessions, and analyze usage. You can disable cookies through your browser settings, but some features may not work properly.

7. Data Retention

We retain user data only for as long as required for service delivery, legal compliance, dispute resolution, and platform improvement.

8. Your Rights

You may request access, correction, or deletion of your personal information by contacting us. In some cases, we may need to retain certain data for legal compliance.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for privacy practices of external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with updated dates.

11. Contact Us